Privacy Policy

Privacy Policy

Effective Date: January 1, 2022

Thermal Clean Carpet Care is committed to protecting your privacy and personal information.

1. Information We Collect

We may collect the following information when you contact us, book services, or use our website:

  • Name

  • Phone number

  • Email address

  • Service address

  • Appointment details

  • Communication history

2. How We Use Your Information

We use your information solely to:

  • Schedule and manage appointments

  • Communicate directly with you

  • Send confirmations, reminders, and service updates

  • Provide customer support

  • Share relevant promotions or business updates

3. No Selling or Sharing of Information

We do not sell, rent, trade, or share your personal information with third parties for marketing or commercial purposes. Your phone number and email address are used only for direct communication between you and Thermal Clean Carpet Care.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While no system is 100% secure, we take appropriate steps to reduce risk.

5. Cookies & Website Analytics

Our website may use basic cookies or analytics tools to improve performance and user experience. These tools do not collect personally identifiable information unless you voluntarily provide it.

6. Texas Privacy Rights

Under Texas law, you may request access to, correction of, or deletion of your personal information, subject to legal and business record-keeping requirements.

7. Your Choices

You may:

  • Request a copy of your personal data

  • Ask us to update or correct your information

  • Request removal from marketing communications

Requests can be made using the contact information below.

8. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on our website with a revised effective date.

9. Contact Information

If you have any questions about this policy or how your information is handled, contact us:

Thermal Clean Carpet Care
4821 Bonanza Drive
Midlothian, TX 76065
📧 info@thermalcleancarpet.com